Collaborative Leadership

Matt Villano’s excellent column headlined “Want Recognition? Share the Limelight” in Sunday’s New York Times business section tackles the “I” vs. “we” dilemma in the workplace. Use “I” to describe success, and you’re a selfish narcissist, to paraphrase the column. Use “we” and you get less credit than you may deserve.

Nevertheless, “I” has no place in a collaborative culture. Few successes are the work of one person. Unfortunately, too many organizations embrace star cultures in which people are rewarded for competing with colleagues. We can create much greater value through collaboration than through internal competition. Fortunately for the bottom line, star cultures are becoming passé.

And there’s a clear link between tools and culture. Presence is the ability of a person or device to connect with others and to display levels of availability. IM buddy lists introduced us to the concept. Now we can connect with colleagues and business partners directly from spreadsheets, documents and line-of-business systems. We can begin with text chat and, when appropriate, escalate into voice or video interaction.

As we extend collaborative culture through presence-enabled tools, we are becoming more “we” oriented. In The Culture of Collaboration book, I describe the collaborative culture at the Mayo Clinic. Mayo extensively uses collaborative tools including videoconferencing and web conferencing to extend—rather than create—its collaborative culture. And Dr. Glenn Forbes, CEO of the Mayo Clinic’s Rochester, Minnesota campus tells me that at Mayo people are very uncomfortable using the word “I.”


Comments

Leave a comment